How to respond to orders

When a buyer submits a new order, suppliers need to review the order and let us know if they can fulfill it. We'll walk you through how it works.

Response Options


confirm delivery componentConfirming an order

If, after reviewing a new order, all material is available and can be fulfilled at the requested date and location, you should confirm the order. The buyer and LandscapeHub will be notified that the order is confirmed and that no further action is needed.

Have a question on an order or multiple delivery options for the buyer?
We recommend contacting LandscapeHub directly or reporting an issue to ensure it is resolved quickly.


Confirming an order with shipping

Confirming an order with LandscapeHub shipping
Confirming a pickup order

report issue 2 componentReporting an Issue

If, after reviewing a new order and identifying an issue(s) with either the material or timing, you should report an issue on the order. You can comment on individual line items to clarify which items have an issue. You can also submit multiple issues. Reporting all issues on an order will cut down on the turnaround time and enable LandscapeHub to update the order quickly.

Reporting an issue with timing
Reporting an issue with an item(s)
Reporting multiple issues


Confirming an order with shipping

1. Open the new order email. Click on "Respond to Order."  

You can also respond to orders from landscapehub.com's Orders page.

delivery order_email-1

2. Review the order details, items, and pricing. 

All order information needed to review the order will be present on this page. 

delivery order _ landing page

3. Select "We will arrange shipping" and enter your shipping amount.

shipping costs _ landing page

4. If you have delivery instructions for the buyer, you can add a shipping note.

Shipping Notes
These shipping notes are passed directly to the buyer and not reviewed by the LandscapeHub team. If you have multiple shipping options or questions about the delivery, contact LandscapeHub directly.

shipping notes _ landing page

5. Click the "Confirm" button to submit your response.

confirm supplier ship _ landing page-1

6. That's it! Your order has been confirmed with shipping.

You'll see a summary of the information you provided. If you have additional orders to review, select the "Review More Orders" button.

confirm supplier ship _ confirmation page-1



Confirming an order with LandscapeHub shipping

1. Open the new order email. Click on "Respond to Order."

You can also respond to orders from landscapehub.com's Orders page.

delivery order_email-1

2. Review the order details, items, and pricing. 

All order information needed to review the order will be present on this page. 

delivery lh ship order _ landing page

3. Select "We want LandscapeHub to arrange shipping" and click "Confirm" to submit your response.

LandscapeHub Shipping

LandscapeHub works with 3rd-party freight carriers who have experience handling plant material. We're happy to arrange delivery for buyers if you are unable to. 

delivery lh ship confirm _ landing page-2

4. The order is now confirmed. LandscapeHub will be alerted and begin working on a freight quote.

confirm lh ship _ confirmation page


Confirming a pickup order

1. Open the new order email. Click on "Respond to Order."  

You can also respond to orders from landscapehub.com's Orders page.

pickup order_email

2. Review the order details, items, and pricing. 

All order information needed to review the order will be present on this page. If everything is available and looks correct, click the "Confirm" button.       

pickup _ landing page

3. That's it! The pickup order is now confirmed.

If you have additional orders to review, select the "Review More Orders" button.

pickup _ confirmation page



Reporting an issue with timing

1. Open the new order email. Click on "Respond to Order." 

You can also respond to orders from landscapehub.com's Orders page.

delivery order_email-1

2. Review the order details, items, and pricing. 

All order information needed to review the order will be present on this page. 

delivery lh ship order _ landing page

3. Under "Report an Issue," select "We have an issue with the expected date."

You'll be prompted to suggest an alternative date.

date issue 2 _ landing page

4. If you have multiple options or other timing-related information, you can add a note.

LandscapeHub's team will see the suggested date and notes, and we'll use them to coordinate with the buyer.

date note 2 _ landing page

5. When finished, select "Submit Issue."  

The issue(s) will be sent to LandscapeHub. We'll work to resolve issues with the buyer as quickly as possible. No further action is needed until you get an updated order email.

date issue  _ confirmation page-1



Reporting an issue with an item(s)

1. Open the new order email. Click on "Respond to Order."  

You can also respond to orders from landscapehub.com's Orders page.

delivery order_email-1

2. Review the order details, items, and pricing. 

All order information needed to review the order will be present on this page. 

item issue _ landing page

3. If you have any issue with a particular item, click on "Report Issue" under the item(s) with the problem.

When you click "Report Issue," you'll see a text box expand where you can explain the specific issue. If you have a substitution suggestion, please add it to your write-up 

item issue - report button _ landing page

Items List
As you report issues on items, the item will appear in the Report an Issue section to the right so you can confirm which items have issues at a glance.

item issue note added _ landing page

4. All reported item issues will display in the "Report an Issue" section on the right.

If you've added an issue to an item by mistake, you can quickly remove it from the "Report an Issue" list.

item issue remove _ landing page

5. When finished, select "Submit Issue." 

The issue(s) will be sent to LandscapeHub. We'll work to resolve issues with the buyer as quickly as possible. No further action is needed until you get an updated order email.

item issue  _ confirmation page


 

Reporting multiple issues

1. There are three options for reporting an issue: a date issue, item issue(s), and other issue(s).

You are not limited to one selection. Select all issues that apply.

multiple issue _ landing page

2. The third option, "We have another issue," is for issues unrelated to date or items.

We recommend using this option sparingly and providing as specific feedback as possible on how to resolve the issue. 

multiple issue - third opt _ landing page

3. Once you've provided all your order feedback, click on "Submit Issue."

All issues (date, items, or other) will be reported together.

4. Your issues have been reported. 

We will show a summary of all the issues you have reported to us so you can ensure we got the most accurate information. You'll also be able to view this summary if you log into your LandscapeHub account. Find the order and view the Order History tab.

multiple issue  _ confirmation page