When a buyer submits a new order, suppliers need to review the order and let us know if they can fulfill it. We'll walk you through how it works.
Response Options
Confirming an order
If, after reviewing a new order, all material is available and can be fulfilled at the requested date and location, you should confirm the order. The buyer and LandscapeHub will be notified that the order is confirmed and that no further action is needed.
Have a question on an order or multiple delivery options for the buyer?
We recommend contacting LandscapeHub directly or reporting an issue to ensure it is resolved quickly.
Confirming an order with shipping
Confirming an order with LandscapeHub shipping
Confirming a pickup order
Reporting an Issue
If, after reviewing a new order and identifying an issue(s) with either the material or timing, you should report an issue on the order. You can comment on individual line items to clarify which items have an issue. You can also submit multiple issues. Reporting all issues on an order will cut down on the turnaround time and enable LandscapeHub to update the order quickly.
Reporting an issue with timing
Reporting an issue with an item(s)
Reporting multiple issues
Confirming an order with shipping
1. Open the new order email. Click on "Respond to Order."
You can also respond to orders from landscapehub.com's Orders page.
2. Review the order details, items, and pricing.
All order information needed to review the order will be present on this page.
3. Select "We will arrange shipping" and enter your shipping amount.
4. If you have delivery instructions for the buyer, you can add a shipping note.
Shipping Notes
These shipping notes are passed directly to the buyer and not reviewed by the LandscapeHub team. If you have multiple shipping options or questions about the delivery, contact LandscapeHub directly.
5. Click the "Confirm" button to submit your response.
6. That's it! Your order has been confirmed with shipping.
You'll see a summary of the information you provided. If you have additional orders to review, select the "Review More Orders" button.
Confirming an order with LandscapeHub shipping
1. Open the new order email. Click on "Respond to Order."
You can also respond to orders from landscapehub.com's Orders page.
2. Review the order details, items, and pricing.
All order information needed to review the order will be present on this page.
3. Select "We want LandscapeHub to arrange shipping" and click "Confirm" to submit your response.
LandscapeHub Shipping
LandscapeHub works with 3rd-party freight carriers who have experience handling plant material. We're happy to arrange delivery for buyers if you are unable to.
4. The order is now confirmed. LandscapeHub will be alerted and begin working on a freight quote.
Confirming a pickup order
1. Open the new order email. Click on "Respond to Order."
You can also respond to orders from landscapehub.com's Orders page.
2. Review the order details, items, and pricing.
All order information needed to review the order will be present on this page. If everything is available and looks correct, click the "Confirm" button.
3. That's it! The pickup order is now confirmed.
If you have additional orders to review, select the "Review More Orders" button.
Reporting an issue with timing
1. Open the new order email. Click on "Respond to Order."
You can also respond to orders from landscapehub.com's Orders page.
2. Review the order details, items, and pricing.
All order information needed to review the order will be present on this page.
3. Under "Report an Issue," select "We have an issue with the expected date."
You'll be prompted to suggest an alternative date.
4. If you have multiple options or other timing-related information, you can add a note.
LandscapeHub's team will see the suggested date and notes, and we'll use them to coordinate with the buyer.
5. When finished, select "Submit Issue."
The issue(s) will be sent to LandscapeHub. We'll work to resolve issues with the buyer as quickly as possible. No further action is needed until you get an updated order email.
Reporting an issue with an item(s)
1. Open the new order email. Click on "Respond to Order."
You can also respond to orders from landscapehub.com's Orders page.
2. Review the order details, items, and pricing.
All order information needed to review the order will be present on this page.
3. If you have any issue with a particular item, click on "Report Issue" under the item(s) with the problem.
When you click "Report Issue," you'll see a text box expand where you can explain the specific issue. If you have a substitution suggestion, please add it to your write-up
Items List
As you report issues on items, the item will appear in the Report an Issue section to the right so you can confirm which items have issues at a glance.
4. All reported item issues will display in the "Report an Issue" section on the right.
If you've added an issue to an item by mistake, you can quickly remove it from the "Report an Issue" list.
5. When finished, select "Submit Issue."
The issue(s) will be sent to LandscapeHub. We'll work to resolve issues with the buyer as quickly as possible. No further action is needed until you get an updated order email.
Reporting multiple issues
1. There are three options for reporting an issue: a date issue, item issue(s), and other issue(s).
You are not limited to one selection. Select all issues that apply.
2. The third option, "We have another issue," is for issues unrelated to date or items.
We recommend using this option sparingly and providing as specific feedback as possible on how to resolve the issue.
3. Once you've provided all your order feedback, click on "Submit Issue."
All issues (date, items, or other) will be reported together.
4. Your issues have been reported.
We will show a summary of all the issues you have reported to us so you can ensure we got the most accurate information. You'll also be able to view this summary if you log into your LandscapeHub account. Find the order and view the Order History tab.
