Table of Contents
💵 Pricing & Discounts
Q: Does it cost anything to create a LandscapeHub account?
No, it's free to create an account and order through LandscapeHub. You do need to be a landscape professional to take advantage of wholesale pricing, so be sure to include an accurate company email and company name at sign up so we can verify your details.
Q: Does LandscapeHub mark up supplier pricing?
No, we list the supplier-provided pricing as is. We believe in a transparent marketplace so buyers know who they are working with and can make an informed purchasing decision.
Q: I have a loyalty discount with a supplier. Can I get that discount honored on the Hub?
Most suppliers have agreed to honor their discounts on LandscapeHub, but it can be difficult for them to know which buyers are on our platform. To check to see if your discount is available, visit the Discounts page on the site. You will see any approved discounts for your organization. 
If you have an active loyalty discount with a LandscapeHub supplier, you can request it be added. Select 'Request Discount', select the supplier and the percentage discount, and then submit your request. The supplier will be notified and respond once they confirm their own records. You can always reach out to LandscapeHub if you are unsure about adding your existing discounts.
👤 Managing My Account
Q: How do I add another user to my company account?
With a LandscapeHub company account, you can add multiple users and they'll have access to all company orders and invoices. Right now, only a LandscapeHub admin can add users to your company account. Simply reach out to support@landscapehub.com and provide the names and emails of any users you would like to add. We'll get you and your team setup asap.
Q: How do I reset my password?
If you are having trouble remembering your password, you'll need to click 'Forgot your password?' on the Login page. You'll be asked to provide your email address associated with your account and we'll send you email instructions on how to reset your password.
🗃️ Orders
Q: When will I hear if my order is confirmed?
Once your cart is submitted, each supplier will review your request and confirm if they can meet your timeline and inventory needs. Expect an email response in 1-2 business days.
Q: What if I need a same or next day order?
If you need an order faster than 2 business days, you can still place your order. The order will be flagged as RUSH and our team will do their best to make sure the supplier sees and responds to it quickly. If the supplier can’t meet your time request, we’ll work with you to find the items another way.
Q: How do I know the quality of the supplier?
All suppliers on LandscapeHub have been vetted by our team to ensure they are meeting quality standards and following industry best practices. If you’d like to know more about a particular supplier’s practices, reach out to the LandscapeHub team.
Q: What if I’m dissatisfied with the material?
LandscapeHub vets each of our suppliers to ensure we present high quality options, so dissatisfaction with material is rare. However, we are dealing with living material so issues do arise. If you are dissatisfied with material you’ve received, contact the LandscapeHub team and we’ll work with you and the supplier to remedy the situation as best we can.
Q: What do I do if I need to make a change to an order after it's submitted?
If you need to make a change to an order, like adding an item or pushing out a pick up date, it's best to reach out to LandscapeHub as soon as possible. We'll follow up with the supplier to make the necessary adjustments and update your order details accordingly. Keep in mind there may be restrictions on changes to orders once material is dug.
🚚 Logistics
Q: How does freight work?
Many of our suppliers have the ability to deliver material although they may have delivery minimums or only deliver to certain region. Once you submit an order, the supplier will review and let LandscapeHub know if they can handle shipping. If they provide delivery services, they will also add an estimate for the associated freight costs. You'll then receive an email confirmation with the total costs for your order.
If a supplier is unable to deliver, LandscapeHub’s logistics team will work to arrange shipping with one of our 3rd-party freight carriers who have experience handling plant material. Once the logistics team has an estimate, they'll update the order and send you a email confirmation with the total costs for your order.
If the estimated costs are beyond your budget, reach out to our team immediately so we can review the order and help find alternate options.
Q: Can I get a freight estimate before I place an order?
As long as you've previously placed an order with LandscapeHub, you should see a link in your cart to 'Request Freight Estimate'. Once you have your full order added to cart, you should select this link, input a few details about delivery, and submit your request. LandscapeHub's logistic team will review your order details and get you an estimate typically within 24 hours.
If you don't see this link or have additional question about freight, please reach out to our team and they will assist you. Contact us at support@landscapehub.com or (312) 601-9986.
💳 Payments
Q: How do I setup credit terms with you?
Setting up credit terms with us is easy, here’s a link to our application.
Once you submit the application, it usually takes 1-2 weeks for us to hear back from your references and get approval. So if you have any orders that are set to be picked up before then, you’ll just want to make sure you have another method of payment on file.
Q: How do I make a payment?
You can view orders with outstanding invoices on the Orders page. Once you’re on the orders page, you can click Advanced Filtering and select “Invoiced” under order status and apply the filters. You then see all open orders ready for payment.
If you selected a credit card or COD at checkout and have a saved payment method, our finance team will run payment at invoicing. If you have terms with us, you can click into the order and pay with a credit card. You can also download the invoice and follow the instruction to pay with ACH or paper check.
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